Bookmaker Complaints Australia – How To Make A Complaint Against A Bookmaker
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Contributing Tennis, Golf, and Soccer Editor
Contributing Tennis, Golf, and Soccer Editor
Furnished with a deep interest in betting, tennis, golf, and soccer, Mark Lewis is a valued member of the Wetten.com team with extensive experience with writing and sharing his insights with online readers. Mark originally embarked on a career as a teacher, but after finding an audience through his own blog and popular Twitter account, started to write professionally in 2018. He joined Wetten a year later and is now a dedicated Contributing Editor to the site, focusing on his favourite sports and bookmaker-related content. Away from his laptop, Mark lives with his wife and their two sons, and loves to go hiking and mountain climbing when his schedule permits.
Got a bookmaker complaint? You’re not the only one. But don’t fear, as we’ve prepared a great guide to making bookmaker complaints. Read our step-by-step guide to get your bookmaker complaints resolved in record time.
Our guide will help you resolve all common bookmaker complaints. Whether you need help in getting paid your winnings or feel ripped off by a bad bonus, we can help.
Plus we can recommend some excellent sports betting sites as an alternative. By visiting these bookmakers you can get great odds and bonuses on your favourite sport. But keep reading to see the best way to get your bookmaker complaints resolved.
While most of us have a perfectly fine time at betting sites, there might come an occasion when you need to make bookmaker complaints. Australia thankfully has a number of useful resources that are there to help you out, and we are going to show you how to make a complaint against a bookmaker in Australia.
By being able to make successful bookmaker complaints, Australians will be able to enjoy legal sports betting in a way that’s completely fair and protected. So keep reading to see how to make a complaint against a bookmaker in Australia.
Why might you make bookmaker complaints? Australia’s most common problems
Before we take a look at how to make a complaint against a bookmaker, we need to think about what constitutes a valid complaint. After all, you’re not going to get much sympathy just because you lost a sports bet as that’s how bookmakers make money. So here are the most common reasons for making a complaint.
If you’ve ever asked ‘Is online gambling legal in Australia?’, you’ll know that sports betting is perfectly legal, while advertising welcome bonuses isn’t. Despite this bookmakers are allowed to put on bonuses. Just recognise the fact that if any of these bonuses are too good to be true, they usually are and you can report them to the authorities.
Lack of licensing
If you were to ask which bookmaker is best for beginners in Australia, we’d only point you in the direction of officially licensed betting sites. If you see a bookmaker operating without a licensing you’d have little in the way of customer protection and would be well within your rights to make an official complaint.
The first thing that you’ll want to do is to try and make contact with the offending bookmaker’s customer service team. You’ll commonly be able to reach out to them via live chat, email or telephone. It’s also handy to try and find the company’s physical location.
If the customer service team fails to respond to your issues or try and make excuses, then you’ll want to contact the regulatory authorities. There are many regulatory bodies in Australia for different states and territories. Here’s how you can make complaints at a couple of them.
Advice from the Northern Territories authorities
The majority of the best betting sites in Australia are licensed by the Northern Territories government. You can raise a complaint at the website of the Department of the Attorney-General and Justice and fill in an online gambling dispute form within 14 days of the dispute.
The form will require you to give the name of the bookmaker, your betting account details, the cause of complaint, any evidence of how you’ve tried to resolve the dispute, along with copies of any betting slips.
Once you have done this, they will get the Northern Territory Racing Commission to investigate and impose penalties or suspend official licensing should they find evidence of wrongdoing.
Help from the Victorian Commission
The Victorian Commission for Gambling and Liquor Regulation also gives you easy ways to raise a complaint. You’ll have to make complaints in writing via letter or email, and this should include the bookmaker’s name, the time and date of the offence, and any further details that could support your case.
Other agencies who can help with bookmaker complaints – Australia’s punters take note
You may see that certain bookmakers will include links to organisations that are designed to help you resolve any betting disputes. The Independent Betting Adjudication Service (IBAS) is linked on many decent bookmaker sites and it is a good place to get impartial and informed adjudications on any sports bets made with a licensed bookmaker.
How to avoid having to make bookmaker complaints – Australian sports betting
By going to the Australian Communications and Media Authority section on the Australian Government website, you can check to see if a gambling operator is legal. This should give you a good idea as to whether or not you should use a bookmaker’s services.
It’s also important to make sure that you obey whatever betting rules a bookmaker includes in their terms and conditions. Trying complex bets like Asian handicap betting and cash out betting can cause you to accidentally fall foul of any small print.
It’s also worth using bookmakers who have a thorough KYC process for making deposits. This would mean that each deposit you make and your personal information will be held on the regulatory body’s database. By doing this, it would be much easier to raise any bookmaker complaints in the future.
Above all, it comes down to common sense for making sure that you don’t end up having to make disputes. You can read our online betting guide for Australia to get information about anything from the safest payment methods to the legalities surrounding sports betting.
How to avoid having to make bookmaker complaints – Australia’s legitimate bookies
The simplest way to keep it safe and avoid scam bookmakers is to only use officially licensed sports betting sites. There’s an excellent range of bookmakers to choose from and we can help you find the perfect betting site for your favourite sport.
By sticking with any of the approved bookmakers on our shortlist, you’ll be guaranteed a legal, safe and fair betting service, and you’ll find that their odds are consistently competitive – be sure to check out our guide to ‘What is 1×2 betting?’ to make sure that you get a good headstart on any cricket, soccer or rugby bets.
How we help you find Australia’s safest online bookmakers
Nobody wants to have to make claims against gambling companies. The best way that you can avoid having to use an online gaming ombudsman is to be as safe as possible when it comes to picking your betting sites. Here are the key things that we look for in all betting sites that we recommend.
Official licensing: We won’t be recommending any online bookmakers unless they can prove that they have official licensing from one of the recognised online gambling authorities. This is because the betting sites have all had to prove that they can put on a safe and fair sports betting service. This means that you probably won’t need to know how to sue a gambling company if you sign up to any of these licensed online bookmakers.
Fair-play certification: Many of the best bookmakers in Australia will be keen to show that they are committed to fair play. This can usually be seen in certification which comes from organisations such as the Independent Betting Adjudication Service. Such a certificate will give you an easier way to raise any IBAS complaints so that you can get your disputes fairly and efficiently resolved.
Secure encryption: We’ll check each betting site to see whether it is capable of holding your deposits and personal data in a safe and responsible manner. This means examining each site to make sure that it has all of the necessary SSL-level encryption. Plus these bookmakers should have privacy policies that detail how they will keep your personal data in safe hands. All of which should stop you from having to make betting site complaints.
Responsible gambling tools: All of the best Australian bookmakers will give you access to responsible gambling tools. These give you an easy way to keep your sports betting in check. You’ll be able to do anything from putting a limit on your deposits to excluding yourself from the site for a certain amount of time. This should mean that you won’t have to seek a gambling self exclusion refund from these betting sites.
Clear terms and conditions: Any good betting website in Australia will always have a page of terms and conditions in their site footer. This details how you are allowed to use the betting site, as well as what the bookmaker is allowed to do. It might be tempting to skip past such a lengthy piece of text, but it’s only by reading the T&Cs that you’ll avoid having to make claims against gambling companies.
Bookmaker Complaints Australia FAQ
❓Where is the best place to resolve gambling disputes Australia has to offer?
There are many places to go to get your gambling disputes resolved. The first thing that you’ll need to do is to gather evidence that supports your claim. Then you will want to make sure that the bookmaker’s customer support team cannot resolve the issue. Following this, you will want to check the best guide to making bookmaker complaints Australia has to offer. This will reveal which online gambling authorities you should consult in order to take your dispute to the next level.
✅ Which are the currently licensed bookmakers Australia has at the moment?
The online gambling authorities in Australia are very strict about which bookmakers they grant licenses to. As such there are only a certain number of fully licensed and regulated sports betting sites operating in Australia. Our sports betting resource has a good shortlist of all of the licensed bookmakers currently operating. Plus we have prepared the best guide to making bookmaker complaints Australia has to offer should you need help in having any disputes resolved.
✨What’s the best way of resolving gambling complaints Australia has to offer?
The majority of gambling complaints can be resolved in a quick and efficient manner. Many betting fans will simply be able to contact a bookmaker’s customer support team who will be more than happy to resolve the issue. You will have to provide plenty of evidence to support your claim. If this fails, then you may need to consult the best guide for making bookmaker complaints Australia has to offer. This guide will highlight which online gambling authorities you should take your dispute to.
☝Are new Australian bookmakers safe?
Most new Australian bookmakers sites will offer you a completely licensed and regulated sports betting service. This means that you will be given a legal, secure and fair way to enjoy sports betting with real money. However, there are a handful of rogue bookmakers that might operate without the correct licensing. Make sure that you read the best guide to making bookmaker complaints Australia has to offer to see what you need to do to identify and avoid such betting sites.
👀 How can I get in touch with a gambling ombudsman?
It should be easy to get in contact with a gambling ombudsman via email or telephone. Doing so would enable you to get your gambling disputes resolved in a professional and legal manner. Remember that you will have to submit plenty of detailed information to support your claim. We have prepared the most authoritative guide for making bookmaker complaints Australia has to offer. This will detail how you can contact a gambling ombudsman and how you can most efficiently put your case forward.