In this Southern Cross Bet review, you’ll find everything you need to know to make the best choice about this operator if you are looking to open a new account for your sports and horse race betting in Australia.
There are plenty of bookmakers to choose from, but for many reasons Southern Cross Bet Australia, a 100% Australian sportsbook could be recommended. In this Southern Cross Bet review, we’ll take you through the process of how to open a Southern Cross Bet account and everything that you can expect to see once you have signed up.
Southern Cross Bet: Pros & Cons
- 100% Australian owned
- Simple easy to use website with range of markets
- Highly rated mobile app available via the app store
- Range of payment methods accepted inc. Visa and Mastercard
- No specific rewards programme
It doesn’t matter if you are a brand-new bettor, or an old hand opening their 9th or 10th online bookie account, there is very little here that is likely to take you by surprise. While this operator is certainly not one of the ‘big boys’, this Southern Cross Bet review found that they have taken notice of what works elsewhere, and decided to go for exactly the same layout.
For that reason, even if this is your first time using a sportsbook or online bookmaker, you can work it out. The sports covered (and this includes just about every one that springs readily to mind) are along the left-hand side of your screen (almost like product categories in home shopping websites), the markets for that sport appear in the middle, and your bets appear on the slip with potential winnings displayed at decimal odds appearing as you enter your stake. So, if you are placing your first bet, it’s pretty much like adding an online purchase to a cart, and if you are more experienced, Southern Cross Bet Australia is just like every other bookies site you’ve used – ever.
Now, some people might find this unspectacular, but others will see this as a real plus, considering you’re here to place a bet, not be entertained. The simple red, white and blue colour scheme underlines that, with it being easy to read on both desktop and mobile, and it loads quickly, so you’re not left hanging around. Unfortunately, this is not the type of design that wins awards, so don’t expect to see too many rosettes while you are easily navigating around all of the sections and placing bets without any fuss whatsoever.
How To Open a Southern Cross Bet Account – getting started with Southern Cross Bet Australia
This simplicity is there right from the start, and registration is easy to complete, as it starts off like registering everywhere else. By that, we are not referring to other bookmakers like Topsport Australia, but pretty much all other websites that need your name and address. Obviously they need your email and a contact number too, and then on the next screen you are asked to provide a few details you wouldn’t have to elsewhere. But these are used to make sure you are who you say you are, and help with verifying your account. You will need to verify your account within 14 days or before you make a withdrawal, whichever happens to be soonest.
Verifying your account sounds like a big job, but if you have the documentation you need ready, it can be made a whole lot easier. If you’ve opened an account at an online bookie before, you’ll know the score, but if you are new to all of this, here’s the quick Southern Cross Bet review breakdown of what you’ll need to verify your identity when you open a Southern Cross Bet account:
You’ll need a current Australian passport, your driving license (also Australian, obviously) and a recently issued utility bill with your name and address clearly displayed on it. While this sounds like a lot of hoops to jump through, it’s the same wherever you go (be very worried if it’s not) because it’s the law, and it’s your money they’ll be keeping safe as much as their license.
As you might expect in this Southern Cross Bet review, making a deposit to fund your account is a simple process, with just a few payment methods to choose from. You can make a payment by going to your account details and selecting the banking option. From there, you can make a deposit by selecting from the available options of EFT or Bank Transfer. This is simple to do but as you know, can be far from instantaneous.
You could also select to pay by credit card, but there are a couple of things you need to take into account here too. First up, it will have to be an Australian issued card, and secondly, while Southern Cross Bet Australia won’t be charging you extra to fund your account, whoever provides your card might have different ideas.
Last of all, we have POLi Payments, which cover all of the options that methods like PayPal might cover with other bookmakers. This is likely to show up in your account almost straight away, and probably faster than any of the other methods. So, as you can see, only having four payment methods keeps life simple for everybody.
It’s the same story when it comes to making a withdrawal, with just a couple of provisos. Firstly, as mentioned above, you need to be verified before you can select the withdrawal option from the banking section of your account details. Next there are a couple of boxes to tick – you have to turnover funds once before withdrawing, and if you deposit from a credit card, you can only withdraw to the same credit card, until you have matched the amount of the deposit. From then on, you can expect to wait 1-2 business days for the funds to appear in your account before you should contact customer service.
By now, you’ve probably worked out that while this operator is not one of the corporate giants that run a number of both the old and new bookmakers Australia has to offer. This shines through in the customer support, and mostly in a very positive way.
As you might expect, there is a live chat option, activated using the teardrop shaped icon in the bottom right-hand corner of your screen. As this is 7:30am to 10:00pm AEST you should really only expect an answer during these hours, or during 8am – 6pm AEST when customer service is also available on the phone at (02) 63 344 311.
Email is your best option if you need help outside of these hours, or you don’t have time for waiting on the phone. Detailing your issue to email@example.com will get you an answer as soon as they can get back to you.
While this coverage almost guarantees you’ll get a human response instead of an automated, generic reply, it also means that if you have an issue at 2am, the sun will probably be up before you get an answer. Overall, though, this Southern Cross Bet review was impressed with what we saw, even though it was different to what you might have read in our Ladbrokes review.
The answer to that question is a very definite ‘Yes’. While they aren’t the biggest name around like what you’ll find in our Neds review found that they are fully licensed by the NSW Government and regulated by the NSW Office of Liquor, Gaming and Racing, and that Southern Cross Bet is the registered trading name of Mark Johnston Bookmaking PTY LTD, who you can Google to quickly find out they are a private company and not listed on any stock exchange.
Southern Cross Bet Australia informs you that your data is secure, and as a member of the New South Wales Bookmakers’ Co-Operative, you will be paid out if you win and this operator follows the Racing Administration Act (NSW) 1998 to make sure everything is recorded. While all of this works well, nothing about it is award winning. The verification process goes a long way to make sure that the only person accessing your account is you
The next section this Southern Cross Bet review Australia examined, is the added benefits of staying with an operator long term. Usually, you will change operator because you have had a negative experience, or a service at another bookie has caught your eye.
From what we have seen so far, you are unlikely to have too many problems using Southern Cross Bet Australia, but with the lack of any VIP or rewards program, you could be tempted away. Recognizing this, the operator does have members benefits, but these are generated around events rather than a set program. Once you’ve joined, you are kept in the loop with what is happening next.
Another thing that is likely to shape your choice about whether or not to stick with Southern Cross Bet Australia long term, is the rather excellent app which shows not only that the no-nonsense approach works on the move too, but also that the app is geared up to add any features which may evolve in the future.
When summing up an operator like Southern Cross Bet Australia, it’s easy to use words like ‘OK’ and ‘workmanlike’ and leave the reader mistakenly thinking this was not a positive experience. The bottom line here is that this bookmaker is simple and stable and exactly what you might be looking for, in the same way you want your bus driver or pilot to get you exactly where you need to go, on time, safely, and without pulling off any fancy manoeuvres.
Overall, Southern Cross Bet Australia gets the thumbs up from us, and you should definitely take a serious look when it comes to opening your next online betting account.