Cashmio Review & Rating 2020

The first thing we saw when we entered Cashmio’s virtual doors was an advertisement for a casino promotion for Indian users. Considering that, it feels like a rather fitting place to start, as we always do for our bookmaker reviews India and beyond.

Before we begin, we would like to point out that the reason we view this as such a positive for our Cashmio review is that there are specific things to take into account for Indian players. That’s why we have our online casino guide for beginners in India, to guide you through any questions you may have.

Back to the promotions and this offer is actually a live casino bonus of 100% up to 20,000 Rupees, so very generous indeed. We also want to point out the rather unusual way this site has gone about its terms and conditions. Put simply, from what we have been able to gather from the site and from looking at the terms online, they have a set amount of terms that are true across promotions in general.

Cashmio promotional terms and conditions

All bonuses are limited to one person per household, they cannot be used with Skrill or Neteller, and all casino bonuses need to be wagered a minimum of 30x, except for daily mission awards which need to be wagered 45x. Spin bonuses without a cash bonus need to be wagered 5x. These are what we considered to be the main terms and conditions but do be sure to check the site out yourself in case anything has changed.

We certainly appreciate the simplicity offered here, and the terms seem fair in general, especially with such a high welcome bonus for Indian players. Our only main criticism is they move back and forth between currencies in this explanation and that can be confusing in places, so a slight tweak for Cashmio  players would be appreciated.

We know this can be complicated to understand and there is an awful lot to cover. With that in mind, we would suggest you head on over to our Cashmio bonus review once you’ve finished with the overall Cashmio review if you want a fuller picture of the offer.

Other promotions include daily drops and wins and monthly specials. Essentially, Cashmio is going down the route of having one main promotion alongside others that they can add and offer as they please. What is good about these general terms and conditions for our Cashmio review is that we can actually say that these should be of high quality on that basis without knowing other specifics. It’s a great compromise, as it’s clear Cashmio wants to be in the conversation for the best casino offers India.

We suppose we shouldn’t have been surprised that this operator keeps things very tidy and well structured when it comes to design. After all, they want their terms and conditions to be as clear and uniform as possible, just like they want their site to be easy to use. And it pays off.

This is the kind of casino you could recommend to someone who struggles with technology without too much fuss, thanks to its bright, bold and logically laid out design. Even if you prefer something a little more brooding – maybe something a little more like being in a casino in the early hours – than Cashmio’s colourful aesthetic, we can’t imagine people having many structural criticisms. Even then, we have no doubt that it will have many fans: it’s simply a matter of preference.

Just as important is the technical side of things and we can say with confidence that our experience was very good in that regard. We tested out plenty of games and used the site for a long time without any hiccups, and there are no broken links or anything similar to report. This is excellent stuff all around.

Before we start this section of our Cashmio review, we would like to say that some of this information had to be found through customer service, and although that was a really easy process, a quick table could have saved us a conversation there. It’s a small flaw but we’re looking for the best online casino in India, so we’ve got to be a little tough sometimes.

Customer support really helped us by telling us which payment options were available to Indian players. These include Visa/Mastercard, Neteller, Skrill, Ecopayz and Inpay for withdrawal only.

The minimum deposit amount is equivalent to €10 and the minimum withdrawal is €20. There are no maximum limits on withdrawals, although these may be paid in parts if the amount exceeds €50,000. There are no fees on the operator’s side, but fees could appear on the side of the payment provider. Obviously, this is beyond the control of Cashmio and will not be considered a negative in our Cashmio ratings.

Transaction times are processed in 24 hours by Cashmio. After that, it’s on the payment providers end but typical examples would be 1-3 days for card and bank transfers, and same day withdrawals for e-wallets. It’s an excellent selection and one Cashmio can be proud of. It should make many customers very happy.

We mentioned that we utilised customer service before when we were verifying information for our Cashmio review of the payment methods. The two options available right now for contact are email and live chat, which is available Monday-Tuesday 10:00 – 18:00 CEST and Wednesday – Saturday 12:00 – 23:00.

This isn’t 24/7 coverage but that email option does mean that there’s always somewhere to message should issues arise. Obviously, around the clock support would be preferred, but that is still very good.

What really makes Cashmio India stand out when it comes to customer service though is the team itself. We’ve tested a lot of live chats and we would put them amongst the absolute best. We got a response pretty much instantly and the quality of the answers – in terms of care, detail and knowledge – was impeccable. We got full and complete answers to everything we needed in a snap, and it really improved our experience and gave Cashmio a much friendlier face than many competitors.

The terms and conditions are written simply and the site is also available in several languages, including Indian, English, Finnish, Norweigan German, Canadian, Spanish and Japanese. This is absolutely world-class stuff in terms of the effort that has gone into customer care.

With such an enormous international appeal, you would expect the Cashmio online casino to be backed up with an international license. Thankfully, that is the case, with a license from the Malta Gaming Authority, which is most relevant to Indian plates. This is alongside the UK Gambling Commission for that market. What this means very simply is this site is legitimate. To be clear, it would be impossible to get good Cashmio ratings were this not clearly and credibly the case.

Also vital is the fact that your sensitive information, like your username and password, is encrypted using SSL technology, alongside payment transactions. More information on how your data is kept safe can also be found in Cashmio’s extensive privacy policy. The operator’s articulation here once again benefits them and is another plus in our Cashmio review.

Their responsible gaming section also benefits in this regard, providing advice on problem gambling and how to prevent underage gambling. The measures and features available include the need for account verification, financial limits, the time-out period, self-exclusion and help and support through the likes of Gambler’s Anonymous. Reflecting their quality is their sterling reputation amongst users alongside critical acclaim.

This is a very tricky one for our Cashmio ratings. Essentially, there is a Cashmio loyalty section but we aren’t sure we would consider it a loyalty program, as there are no tiers or set criteria. This section just states that they offer rewards to players, with everything from birthday gifts to personalised bonuses and holiday trips.

However, because this is on a case-by-case basis, we couldn’t possibly make an assessment. It’s better to have than nothing for sure, but without more information, we will have to stay neutral here.