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Casumo Casino Review & Rating 2020

Is Casumo Casino India secure?

Casumo India was established in the year 2012 by a group of people with similar gambling interests. Casumo offers a lot of products to punters worldwide like sports betting, jackpots, casino, and live casino. However, for Indian players, Casumo India offers only two of its products – casino and live casino. 

In a short span of time, Casumo has managed to get a lot of awards in its bag by offering a friendly site and exceptional customer service. But the question that comes in every punter’s mind is – Is Casumo reliable and is Casumo secure enough to invest real money?

Let’s find it out with our unbiased and detailed review.

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Casumo Casino Strenghts and Weaknesses
  • Great customer service
  • Secured gambling environment
  • No fees on withdrawals
  • Accepts INR
  • No live poker tournaments
  • No sportsbook for Indian players

Games

On Casumo, when you visit their Game browser, you can clearly see the tabs for each kind of games. You can find popular titles here like Book Of Dead, Super Burning Wins, Pirate Plenty, and more. For new games, check out their new game section and you will find plenty like Solar Queen, Diamond Mine Megaways and other games. They keep updating. Besides, you can also find here Casumo specials like Wild Cauldron, Beat the Beast and Roulette. 

If you want to try your luck on their jackpots, you can try out their Lucky Halloween, Dynamite Riches or anything similar to your choice. Casumo also has their own recommendation on games which are great to try for. You can try all these games in demo versions until you are confident to play with your real money.

The Live casino game selection is great on Casumo as well, and you can choose from two live platforms – Evolution Gaming, and NetEnt. Casumo offers games like blackjack, roulette, Casino Hold’em Poker, Ultimate Texas Hold’em Poker, and baccarat along with its variants in its live casino. 

Casumo Casino Bonus

Our Casumo reviews are incomplete without discussing the bonuses. These days the very first thing punters look at any online casino is what kind of bonuses do they offer. Casumo offers a welcome bonus which is decent as per the industry standards. 

At Casumo India, punters are given a 100% deposit bonus up to Rs. 50,000 on their first deposit. All you need to do is, create an account and make a deposit of a minimum Rs. 1,000. All bonuses punters receive and any bonus winnings earned must be wagered thirty times (30x) before it can be withdrawn. Additionally, winnings on any free spins received must also be wagered thirty times (30x). 

To make this easier to understand, we take an example here. When you deposit Rs. 1,000 on Casumo, you will have Rs. 2,000 to play with, where Rs. 1,000 is your amount and Rs. 1,000 is your free bonus.

It is important to check the box upon registration claiming you want the bonus. Also, there is no requirement to enter any Casumo Promo Code to unlock this bonus. With this sort of bonus, our Casumo ratings get a boost. 

Customer support

There are several ways to connect to Casumo India. Customers can use live chat, email and also read their FAQ to get answers. To access their live chat, just click on their menu, and you can find Live Chat option. On entering your relevant details, you can start chatting. We always prefer to live chat over email, because it solves queries instantly. However, do check out their FAQ because they are quite helpful. If your query isn’t very urgent, you can use their email as well.

The live chat is available 24×7. You can email them at hey@casumo.com. Expect an answer between 12 to 24 hours. A 24-hour live chat is precisely needed because punters often play online late night, naturally creating the need for help service. The customer representative does not speak Indian or regional languages but can speak fluent English. 

There is no dedicated phone line for Indian punters. There would not be any need because their live chat is quite efficient, also improving Casumo ratings. VIP members do get a specially dedicated manager where they are responsible for solving all their queries and making the experience seamless.

Safety

  • Licensing: Casumo Services Limited is registered in Malta. It is licensed and regulated by the supreme Malta Gaming Authority and the UK. There is no room for doubts like Is Casumo reliable or Is Casumo secure when MGA is the one who offers a license.
  • Stock exchange listing: Casumo not publicly listed under any stock exchange listing.
  • Data and site encryption: The information which is given on the site, is processed using the latest SSL encryption. It means your sensitive data is protected and does not fall in wrong hands. All the payment methods at Casumo are PCI compliant and conforms to PCI.  
  • Protection of minors: Casumo is associated with GamTalk. It shows it encourages responsible gaming and cares for its customers. A legit site would be associated with such third-party groups. You cannot play on Casumo if you are under the age of 18. 
  • Certifications: All Casumo games use an RNG that is certified by an independent third party. This ensures the games are played fairly, and there is no foul play.
  • Awards: Casumo has bagged several awards for offering innovative games to punters, including Nordic Awards: Mobile Operator in 2018 by eGaming Review (EGR) and Best Online Casino Operator in 2019 at the International Gaming (IGA) Awards. 

Payments

Another vital information punters lookout in Casumo reviews is the banking options available. On Casumo, you can deposit in the following ways: Visa, Skrill, Neteller, EcoBanq, AstroPay Card or Ecopayz. All deposit methods are free. The processing time for each method of deposit is instant. Casumo accepts Indian Rupees, and that is the best part of this casino. The minimum amount to deposit is Rs. 1,000. 

For withdrawal, they should be made using the same method as used for the last deposit. This is to support the Anti Money Laundering Act as well as avoiding the time-consuming verification process. If you deposited using VISA, you need to use an e-wallet to withdraw your funds. You are required to make a minimum deposit using Skrill, Neteller, EcoBanq, AstroPay Card or Ecopayz in order to withdraw your funds. The minimum withdrawal amount is Rs. 1,000.

All withdrawals are free of charge at Casumo. When you request a withdrawal, the amount gets reserved and will not be available in your Casumo balance. The processing time is instant for all methods of withdrawal as well.

Software Provider

At Casumo, you can find some leading software providers offering its games here. For Indian punters, they can find all the games from NetEnt and QuickSpin. So, Is Casumo secure? or Is Casumo reliable? No software providers would link themselves with any casino online, which is a fraud or a scam, hence it is reliable and secure. At Casumo, different game software providers run under different jurisdiction; so, some games might not be allowed in your country. You can find more than eight hundred games from these software providers on Casumo, with their top winning titles as well like Gonzo’s Quest, Pharaoh’s Fortune and Starburst. Further, not only does NetEnt provide great games, but it is a premier game software provider and has a good reputation of providing secure games. They do not associate with fraudulent companies either.

The live casino on Casumo is powered by Evolution Gaming which also boosts Casumo ratings. Evolution Gaming is one of the best one when it comes to offering live casino games. The graphics, the games and the live dealers offered by Evolution Gaming are world-class. 

Live dealer

Gone are the days when punters had to visit a land-based casino to play Blackjack and meet the live dealers. Now, with online casinos on the rise, punters can sit in their house and see the real live dealers right from their mobiles, desktop or tablets. The live dealers at Casumo are very charming and polite. The way the camera is placed, lets punters see the entire table, the right view and enjoy and feel as if they are sitting in a real land-based casino. The punters can clearly see where the ball is landing and clearly show if they are winning or not. The lobby is a great place to be in. The live dealers are pretty and dressed up well. You can find a lot of female live dealers, along with a few males as well. 

To enjoy the maximum of their HD live streaming, it is important to have a good broadband speed. The games look so real with proper live-streaming speed. Punters will surely enjoy every bit in this casino, giving Casumo ratings some major push.

Mobile App

Not many operators offer a dedicated mobile app for Indian punters. And here is where Casumo is different. On their homepage, you can use the link they provide to download the app on your mobile devices. Sadly, the Google Play Store does not currently stock apps for real money games, so you need to use Casumo homepage for download instead of Google. You can get all the details about the OS and how to install on the link provided by the site. It is simple, and anyone can follow it. For iOS, punters can download the app using the apple store. 

Punters can access the Casumo site even from their mobile easily. The site optimizes perfectly on your small screen, and you will not feel the need of a desktop because you can do all the stuff like sign in, payments and playing right from your smaller screens easily. So, for on the go punters, this is a piece of fantastic news. As they can play their games from the comfort of their homes to even any place like a car park. 

Additional offers

Every punter loves additional rewards, schemes and points. This is the best way to keep customers hooked on to an operator and come back for more. Casumo constantly offers a lot of rewards for its existing users. If they notice you are a lavish spender on their site, they will give you a VIP status by notifying you through email. However, this is not stated on their website openly just like other operators. Their loyal team would contact you if you deserve to be their VIP member.

Besides, you can also receive valuables and trophies by earning points when you place bets in their Live Casino and spins played on their slots. You can earn from free rounds to free cash while you play on Casumo. There are belts instead of level, and you can see your belt on the progress bar. It goes without saying, the higher the belt, the better the rewards. 

Punters start from the white belt, followed by yellow, red, blue, purple and black. Sometimes punters get some sort of a reward when their level goes one up, but that’s not the case always. The reward system depends on many factors. All the points you collect are saved and transferred to the next level. So, if a punter does not get one at a level, he/she can expect a bigger and better reward in the next upgrade. 

Punters can expect rewards like free spins on top slots, but they come with wagering requirements, extra cash when they deposit funds in their account, and some more cash at times in their accounts but that too comes with some wagering requirements. 

Overall usability

Usability

The Casumo site is user-friendly. Punters can create an account on the site in a matter of minutes. The forms are very easy to understand, and even punters who do not have a good tech knowledge can do it with ease. The tabs clearly show each product. On clicking them, you enter the respective area. The game browser takes you to the game zone. Overall, the website is very simple and straightforward. 

Design

Casumo site uses a blue theme, and the fonts are readable. The site is clutter-free and, on the homepage, you kind of find everything in place. The site is meant for Indian punters and advertises as per the Indian audience trying to make a warm connection.

Performance

Casumo loads up quickly on all the devices and even on mediocre internet speed. It does not lag or hang or takes ages to load. If you are going to use a live casino, you may need better speed. Make sure you have the latest version of your browser installed if you want your games to be faster. You would also need to have the latest version of Flash. Casumo recommends Google Chrome. 

Conclusion

As per our Casumo casino reviews, the operator offers a good online casino for Indian customers with a decent welcome bonus. It offers good live chat support and a user-friendly website that even teaches you about the slot games. Punters can easily create an account and importantly, can fund in INR. Casumo is a legit and safe site to play with your real money.

However, if you are looking for a good sportsbook, this isn’t the place where you get it. Casumo India is only for casino and live casino. The games are limited compared to what is offered to its European users. There is no live Poker available on the site.

Test result
86 / 100
Bonus
100 up to ₹50,000
Claim Bonus T&C's apply, 18+
Casumo Casino
86/100
100 up to ₹50,000
*****
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