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Best Betting Sites New Zealand » Betting Guide » Bookmaker complaints New Zealand

Bookmaker complaints New Zealand

Publish Date: 26/05/2020
Fact checked by: Cora Williams

How To Make A Complaint

Welcome to our guide to making bookmaker complaints. New Zealanders will discover helpful ways that anybody with an issue with a sports betting site can get their problems resolved in an efficient and satisfactory manner.

Our online betting guide for New Zealand will show you the simple steps that you need to take to raise an issue against any sports betting site. Whether you’re using a homegrown bookmaker or a foreign betting website, we’ll reveal the best ways of making bookmaker complaints. New Zealanders will therefore be able to bet safely on their favourite sports without worrying about getting ripped off.

In addition to this, we will show you some of the common reasons why people raise complaints against bookmakers and show you how to avoid these problems. So that with our guide to making bookmaker complaints, New Zealanders will never be better prepared to enjoy safe and fair betting on sport.

How to make a complaint against a bookmaker in New Zealand

The first thing that you will need to do when making your complaints is to actually get in touch with the relevant bookmaker. You should usually be able to get in contact with the bookmaker’s customer service team via methods such as live chat, email or telephone.

When you raise your complaint, it’s always a good idea to have plenty of evidence to back up your claim. This could be anything from a screenshot of your sports bet to bank details about any kind of failed withdrawal. You should also keep a record of each conversation that you have with the relevant bookmaker should you need to take your problems elsewhere.

Ordinarily you should be able to get your issues resolved satisfactorily with all good bookmakers as they would hate to lose your custom, and they are also very wary of any dissatisfied customers spreading bad reviews about their sports betting or casino gaming service.

If your efforts of resolving your issue with the bookmaker haven’t worked, then you could try contacting the New Zealand Department of Internal Affairs. The government website features the Gambling Compliance office who can be reached either via email, freephone or post. In addition to this, you could also contact the New Zealand Casino Inspectors service via their email address in the Contact Us section of the government website.

Beyond this, other options could include using organisations like the Independent Betting Adjudication Service. This resource can be invaluable for when you feel any sports bets have been unfairly treated. There are similar bodies who work to audit any casino gaming site who has been felt to offer an unfair gaming service.

How licensing affects making bookmaker complaints – New Zealanders take note

If you want to raise a bookmaker complaint, you might want to consider the question of ‘Is online gambling legal in New Zealand?’ The New Zealand Gambling Act of 2003 makes it illegal for New Zealanders to bet on any unlicensed betting sites in the country.

Despite this, it’s still perfectly legal for any New Zealand sports fan to bet on an online betting site who is based overseas. What makes this problematic is the fact that these bookmakers won’t even need to have a license to operate in New Zealand.

As a result, you will want to double-check that the bookmakers you use are fully licensed and regulated by online gambling regulators such as the UK Gambling Commission or the Malta Gaming Authority.

If you have done this, and you have an issue with the bookmaker, then you should be able to get some assistance with your complaints at the licensing bodies. All the more reason why you should never use an unlicensed sports betting or casino gaming site.

Why you might want to make bookmaker complaints – New Zealand’s commonest problems

There are many reasons why you might want to make bookmaker complaints. New Zealanders should ordinarily have a perfectly satisfactory experience at all of our recommended sports betting sites. But there are a few issues that seem to crop up fairly regularly.

Many of these problems can be avoided by sticking to our recommended bookmakers, and only using those betting sites that are suited to your level of experience. We can show you which bookmaker is the best for beginners in New Zealand if you are concerned about being out of your depth. But as long as you know how betting odds are calculated and how bookmakers make money, you shouldn’t encounter any of the following problems.

Issues with making deposits and withdrawals

All decent bookmakers should give you safe and efficient ways to deposit money into a betting site in New Zealand. However, there is always the chance that something could go wrong, so you’ll need to know how to make a complaint against a bookmaker in New Zealand to get your money back.

Alongside using the above tips for making bookmaker complaints, New Zealanders should stick to the best betting sites with credit card in New Zealand as well as the best betting sites with bank transfer in New Zealand.

If you prefer to use an ewallet, then you might want to check the best betting sites with PayPal in New Zealand, the best betting sites with Neteller in New Zealand, the best betting sites with Skrill in New Zealand and the best betting sites with EcoPayz in New Zealand. Plus if you want to use a cryptocurrency like Bitcoin, we can show you the best betting sites with Bitcoin in New Zealand.

All of which should mean that you can avoid any stress with putting down your deposits and making your withdrawals.

Unfair handling of your sports bets

The best betting sites in New Zealand will always give you a fair and reliable sports betting service. But if you are unlucky enough to get a bad decision that caused you to lose your sports bet, you might have to know how to make a complaint against a bookmaker in New Zealand.

Before you do this, it’s well worth making sure that you get familiarised with the betting rules on offer at the given sports betting site. We can answer common questions like ‘What is 1×2 betting?’, ‘What is Asian handicap betting?’ and ‘How does cash out betting work?’, but ultimately it’s down to the individual punter to make sure that they understand exactly how each bet type works.

Just remember that there are some kinds of sports bets that won’t be covered in a bookmaker’s terms and conditions. So if you try the best tactic for no risk matched betting New Zealand has to offer, then there is little chance that you’ll get much sympathy from either the bookmaker or the regulator.

Misleading bonuses

Regardless of whether you use a betting exchange in New Zealand or the best online casino in New Zealand, there’s a good chance that you might be granted a welcome bonus. However, these sign up offers are some of the biggest reasons as to why many punters will want to know how to make a complaint against a bookmaker in New Zealand.

This is because many sports fans will skip past the small print of bonuses and therefore get caught out on the terms and conditions. So make sure that you thoroughly understand how a sports betting bonus works before you sign up to take advantage of the special offer.

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