In this series of Playigo Casino reviews, we will examine Playigo Casino New Zealand with the objective of answering the most important question when it comes to deciding whether or not to invest your time, effort and money into this online casino: ‘is Playigo Casino reliable?’
You will find as you read our Playigo Casino reviews that this is not only a reputable operator, it is an impressive online casino with an exceptional variety of games. There are a couple of downsides to gambling with Playigo Casino – particularly the lack of promotions available – but taking into account that this is such a new operator, it is deservedly building momentum fast.
Bear in mind that Playigo Casino only offers a casino product, so for those of you who think sports betting is an essential part of your online gaming experience, read our review on the best bookmaker in New Zealand.
Playigo Casino New Zealand offers a welcome bonus package that accumulates over four instalments with the maximum total bonus money you can receive being $600. The instalments are as follows:
As you can see, to get the full $600 in bonus money, you’d have to deposit as much as $1400. Also, the wagering requirements are 40x the deposit plus bonus, so both your initial deposit and any winnings earned will remain as bonus money and may not be withdrawn until you’ve wagered $8000 – which you must do within 30 days of claiming the bonus. Another restriction is the maximum winnings limit for each separate deposit bonus, which is set at $1,000.
If you are looking to take advantage of all or part of this welcome bonus package, make sure you opt-in to the 1st deposit offer within 7 days from registration by clicking “Activate Bonus” when logged in.
Our Playigo Casino reviews consider this welcome bonus to be average. This is because on the surface the offer looks very useful, giving the possibility of a rather high bonus amount to get you started; but the relatively high wagering requirements mean that it is very difficult to actually take full advantage of the full bonus amount advertised. Although wagering requirements on other sites can go as high as 70x, the majority are much lower than what Playigo Casino has to offer. Therefore our Playigo Casino ratings must reflect this.
Be sure to check our dedicated review on the best casino sign up offers in New Zealand.
Our Playigo Casino reviews found the desktop website to be both aesthetically pleasing – using a simple but colourful design that matches their vibrant logo – and relatively easy to navigate around. The games are organised into types with the headings ‘Popular’, ‘New Games’, ‘All’, ‘Slots’, ‘Table Games’, ‘Live Casino’, ‘Jackpots’ & ‘Favourites’. There is also a search bar and an option to filter the games by provider.
However, there is no navigation bar on the top of each page, so you may find it a little more difficult than it should be to find essential user information, like FAQs or terms and conditions. Plus you won’t be able to find any information on payment methods unless you create an account.
In terms of mobile accessibility, Playigo Casino has been optimised so that you can access the site via the web page in your mobile browser; there is no need to download an app. All of the same functions are available via your Android or iOS device, and although the mobile version doesn’t have quite as many gaming options, there are still over 1000 games to choose from. If anything, your gaming experience is likely to feel slightly more streamlined on your mobile.
Overall we’ve decided to give above-average Playigo Casino ratings in these Playigo Casino reviews, as both the desktop and mobile versions of the site are very impressive; but there is still a little work on the usability which no doubt this young operator will learn through experience.
These Playigo Casino reviews found that there are an average number of payment options available. Unfortunately, the only currencies currently accepted are Euros and Canadian Dollars, with a number of the payment methods (iDebit, InstaDebit and Interac) only accepting the latter. These options are obviously not ideal for customers playing at Playigo Casino New Zealand.
Also, you can make deposits but not withdrawals using PaySafeCard, which further limits the number of convenient payment options available to just a handful. These are Visa, Mastercard, Skrill, Neteller, ecoPayz and Trustly. The minimum deposit is generally $10; the minimum withdrawal is $20. Withdrawal times take up to 5 business days, but eWallets can be a little quicker – usually within 72 hours.
There are maximum withdrawal limits: $3000 per day; $10,000 per week; and $30,000 per month. Although relatively high compared to the maximum withdrawal limits of some of Playigo Casino’s competitors, high rollers will find these restrictions far from ideal. Also, you must keep in mind that this online gaming site enforces a 1x deposit turnover requirement – in other words, if you make a minimum deposit of $10, you must place $10 worth of bets before being able to withdraw the initial amount; otherwise, you will be subject to a 15% withdrawal fee.
With all of this in mind, our Playigo Casino reviews must consider this aspect below-average. The number of payment options available and withdrawal times aren’t the best, while the maximum withdrawal limits and deposit turnover requirement, though unlikely to hinder the average customer’s betting experience, still aren’t positive features in objective terms. The biggest downside here is that New Zealand Dollars are currently not an accepted currency, so our Playigo Casino ratings must take that into account.
It is our suggestion in these Playigo Casino reviews that you should always take a look at a website’s FAQ page before contacting their customer support. Playigo Casino has an extensive FAQ section containing around 50 frequently asked questions over three sections – ‘Troubleshooting’, ‘Payments’ and ‘Game Play’. Unfortunately, this FAQ section doesn’t have the best layout, making it overly difficult to find exactly what you’re looking for.
If you are unable to find the answer to your query on the site’s FAQ page, or if you’d simply prefer to speak to a trained representative, you will find two customer support options available to you at Playigo Casino New Zealand: a live chat function and an email address. (There is also a 24/7 phone support number, but this is situated in Canada and so not very useful to New Zealand residents.) The live chat feature is available 24/7, and you can reach this easily by clicking the ‘Help Online’ button situated on the right of every page (unless you’re playing one of the games). You can expect a response via email within 24 hours, though usually much sooner.
And now in our Playigo Casino reviews we will discuss the question that everyone should ask themselves before trusting an online gaming website that they haven’t used before, especially one so new to the industry: ‘Is Playigo Casino secure?’
Playigo Casino, operated by Cyberplay Management Limited, launched earlier this year and is licensed and regulated by the Malta Gaming Authority (MGA). An online gaming site that holds such a license is usually believed to be beyond reproach, with little to no risk of any malfeasance taking place. This is because the Malta Gaming Authority is renowned worldwide as one of the ‘Big 4’ (along with the UK, Alderney and Gibraltar) when it comes to regulatory rules and licensing standards. Furthermore, Playigo Casino uses the latest SSL data encryption and the site states that players’ funds are held in a separate account with SATA bank in order to ensure that the funds are separate from the operator’s company accounts and have an extra layer of security.
However, one issue is that ThePOGG.com – which acts as an independent accredited Alternative Dispute Resolution (ADR) service – has labelled the operator as ‘Not Recommended’ due to a lack of responsiveness to player complaints from Cyberplay Management Limited in the past.
Obviously it is hard to commit to a definite conclusion on whether such a new operator is reliable and secure, but being licensed by MGA is a good sign of a reputable online betting site. Therefore these Playigo Casino reviews are confident in giving high Playigo Casino ratings for this aspect of Playigo Casino until proven otherwise.
AuthorityMalta Gaming Authority
Headquarters / Regulated SinceMT / 2001-01
Headquarters / Regulated SinceCW
AuthorityGibraltar Regulatory Authority
Headquarters / Regulated SinceGI / 2000-10
Other than the four-part welcome bonus package mentioned earlier in these Playigo Casino reviews, there are currently no other bonus offers available at all on this online gaming site. This means that you simply won’t be able to find any of your favourite ongoing incentives that other operators offer, such as rewards programs, tournaments, free spins or non-wagering bonuses like 10% cashback on net losses.
This is because Playigo Casino, being so new to the iGaming industry, has opted to focus solely on building their customer base in the short-term by offering an enticing welcome bonus. No doubt there will be ongoing incentives including a loyalty program in the future, once the operator has a more established existing customer base.
Regardless, our Playigo Casino reviews must give the lowest possible Playigo Casino reviews, as lacking not just a rewards program but any ongoing incentives for existing customers is a huge weakness for any online betting website, no matter how experienced.
If you’re hoping to find an operator that offers more incentives to existing customers, you may find our online casino reviews New Zealand useful; or if you specifically prefer free spin bonuses, take a look at our review about online casino free spins in New Zealand.
Playigo Casino is supplied by a vast number of the iGaming industry’s most prominent
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software developers. The most notable of these games designers are Betsoft, Booming Games, Evolution Gaming, iSoftBet, Microgaming, NetEnt, Nolimit City, Oryx Gaming, Play’n Go, Playson, Pragmatic Play and Wazdan.
Playigo Casino’s games portfolio consists of over 1000 slot games, including about 15 jackpot slots, and around 200 table games.
The most popular slot games include Fruit Shop, Gonzo’s Quest, John Hunter & the Tomb of the Scarab Queen, Mermaids Millions, Reel Rush, Rick Wilde and the Book of Dead, Starburst, Twin Spin, Triple Tigers and Wolf Gold. As you can see, there are many familiar names in this list.
Playigo Casino also has a number of your favourite jackpot slots, including Arabian Nights, Divine Fortune, Hall of Gods, Lucky Clover, Major Millions Progressive, Mega Joker, Treasure Nile, and Microgaming’s record-breaking Mega Moolah. Unfortunately, you can’t see any of the current jackpot totals without loading the game.
In terms of table games, there are a plethora of options to choose from: popular games like baccarat, blackjack, poker, roulette and video poker, all with several variations, as well as specialty games such as bingo, craps, keno, scratch cards and sic bo. Annoyingly, the live dealer games are also listed in this section, making it a little confusing for any new or inexperienced players.
The live casino, which is supplied exclusively by Evolution Gaming, boasts more than 60 options made up mainly of baccarat, blackjack and roulette, though you can also find Casino Hold’em, Dream Catcher, DragonTiger, Football Studio, Lightning Dice, Mega Ball, Monopoly, Side Bet City and Super Sic Bo.
Evolution Gaming’s live casino games, which are filmed in a proprietary studio in Europe, have gained a great reputation over recent years. In fact, at the recent 2020 EGR B2B Awards, Evolution Gaming were awarded ‘Live Casino Supplier of the Year’ for the eleventh year running.
We were unable to find any information on betting limits at Playigo Casino, but the website does have a way to set your own betting limits, play limits and time limits if you’re so inclined.
The fact that Playigo Casino contains one of the greatest range of games across the board after such a short time is extremely impressive, given it only opened its doors (so to speak) a few months ago. These Playigo Casino reviews believe that such a strong start will surely propel this online casino to the top of the industry in a short time.
However, although Playigo Casino New Zealand can be considered a very formidable online betting site already, there are still some minor kinks that will no doubt be ironed out as the operator gains more customers and experience. If you would rather find an online casino with more experience, have a look at our review of the best online casino in New Zealand.
There is a wide range of online gaming websites available in the New Zealand market, Playigo Casino being one of the newer ones to the industry (having launched in 2020). For the top operators available in your region, it will be worth reading our review on the best betting sites in New Zealand.
Online gaming sites are constantly adding and updating bonus offers with the aim of enticing new customers. Be sure to take a look at our dedicated Playigo Casino New Zealand bonus review, which you can use to compare with the industry’s top competitors using our review on the best casino sign up offers in New Zealand.
It is always essential to do your research before trusting an online gaming website that you haven’t used before, especially one that is relatively new to the industry and hasn’t had time to build a respectable reputation. If you’re a new or inexperienced bettor, you should check out our online betting guide for New Zealand for tips and information before committing to any online gaming website.
Throughout the first part of our Playigo Casino reviews we have discussed every aspect of the operator in detail. Although there are a few glaring issues, like the high wagering requirements on the welcome bonus, the lack of any ongoing incentives for loyal customers, and the 1x deposit turnover requirement, there are also enough positives to balance it out, such as the mobile-optimised website, the responsive customer service, and the sheer number of games available (which we will discuss in more detail in the next part).
However, the main subject of these Playigo Casino reviews is whether or not the operator is reliable. In answer to this, we believe that having a license from MGA is enough to conclude that Playigo Casino is reputable and deserving of your trust.
Players must be 21 years of age or older or reach the minimum age for gambling in their respective state and located in jurisdictions where online gambling is legal. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler or www.800gambler.org; or (b) Gamblers Anonymous at 855-2-CALL-GA or www.gamblersanonymous.org.
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